Returns, Replacements & Refunds Policy

At Aman Battery Parts, we want customers to receive the correct product in proper condition.

Because batteries, inverters, electrical products and related equipment may have product-specific compatibility, installation, warranty, transportation and safety requirements, return eligibility may depend on the reason for the request and the condition of the product.

Damaged, Defective or Incorrect Product

Customers should inspect their order as soon as reasonably possible after delivery.

If you receive a product that is visibly damaged in transit, materially defective on arrival, or different from the product ordered, please contact us within 3 DAYS of delivery.

Please provide your order number together with clear photographs or videos showing, where applicable:

• The product
• The reported damage or issue
• Outer packaging
• Shipping label
• Model/serial information where relevant

We may request this information to verify the issue and determine the appropriate resolution.

Depending on the circumstances, the resolution may include replacement, return, refund, warranty assistance or another suitable solution.

Product Compatibility

Customers are responsible for reviewing product specifications and compatibility before ordering.

For automotive batteries, inverter batteries, inverters, chargers and related products, compatibility may depend on vehicle model, battery dimensions, voltage, capacity, terminal orientation, inverter requirements and other specifications.

If you are uncertain about compatibility, please contact us before placing the order.

Change of Mind or Incorrect Selection

Returns requested because a correctly supplied product is no longer required or was incorrectly selected by the customer will be handled according to the applicable product category, product condition and our return eligibility rules.

Please contact us before sending any product back. A return should not be shipped without confirmation of the return process from our support team.

Conditions for an Eligible Return

Where applicable, a product being returned should be in the condition reasonably required for verification and should include the relevant accessories, documentation and original items supplied with it.

A return, replacement or refund may be declined where the reported issue resulted from misuse, improper installation, unauthorised alteration, accidental damage after delivery, tampering or use contrary to applicable manufacturer instructions, subject to rights available under applicable law.

Warranty Claims

Manufacturer warranty and normal return/refund eligibility are separate processes.

If a product develops a fault after the applicable initial return or delivery-issue period, the matter may need to be handled under the manufacturer's warranty process.

Warranty procedures and coverage vary by manufacturer and product and may require inspection, testing, serial-number verification, warranty documentation or support from an authorised service centre.

Return Shipping

For an approved return caused by a verified incorrect, damaged or otherwise eligible defective product supplied through our order, return shipping arrangements will be communicated by our support team.

For other eligible customer-requested returns, any applicable reverse-shipping or handling charges will be communicated before the return is accepted.

Refunds

If a refund is approved, it will be initiated after the required verification and, where applicable, receipt or inspection of the returned product.

Approved refunds are normally initiated within 3 Days after the refund has been approved.

The time required for the refunded amount to appear in the customer's bank account, card, UPI account or other payment method may vary depending on the bank or payment service provider.

Order Cancellation

If you wish to cancel an order that has not yet been dispatched, please contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible and the request may instead need to be handled according to this Returns & Refunds Policy.

How to Request Support

To request assistance with a damaged, defective, incorrect or return-eligible product, please contact us through our Contact Us page.

Please include your order number and a clear description of the issue so that we can assist you efficiently.